❌ Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing it.

Orders can be canceled within 12 hours of purchase
After this period, orders are processed and cannot be canceled
If your order has already been shipped, it can no longer be canceled

However, you may still return the item after delivery in accordance with our Return & Refund Policy

📦 Shipping Method

Orders are typically shipped within 1–3 business days after processing.

We automatically select the most suitable shipping carrier based on your location to ensure the best delivery performance.

⚠️ Customers cannot choose a specific shipping carrier at checkout.

⏱️ Total Delivery Time

Total Delivery Time = Processing Time + Shipping Time

All delivery times are estimates based on real logistics data. Actual delivery may vary depending on external conditions.

UrbanSteps ships worldwide.

⚙️ Processing Time
Standard processing time: 1–3 business days
During peak seasons or high demand, processing may take slightly longer

Once processed, your order will be shipped immediately.

🌍 Estimated Shipping Times

United States / Canada

Processing: 1–3 business days
Shipping: 6–20 business days

United Kingdom

Processing: 1–3 business days
Shipping: 4–8 business days

Australia / New Zealand

Processing: 1–3 business days
Shipping: 5–10 business days

Europe

Processing: 1–3 business days
Shipping: 5–10 business days

Other Countries

Processing: 1–3 business days
Shipping: 6–15 business days
🔍 Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email.

You can track your order by:

Checking your shipping confirmation email
Using the tracking number provided

If you cannot find your tracking details, please contact us:

📩 support@flexorawellness.com

⚠️ Important Shipping Notes
Delivery times are estimates and not guaranteed
Delays may occur due to:
Customs clearance
Shipping carrier issues
High-demand periods
Some items may be shipped from:
European showroom stock
Or direct manufacturing partners

This allows us to offer better pricing, but may result in slight variations in delivery time.

Customers are responsible for any applicable customs duties or import taxes
📩 Contact Us

If you have any questions about your order or shipping status, feel free to contact us:

📩 support@flexorawellness.com

At Flexora Wellness, your satisfaction is our priority. We aim to deliver stylish, high-quality footwear at the best possible value. Please review our policy below to ensure a smooth experience for both you and our team.

🛍️ 30-Day Return Window

You may request a return within 30 days of delivery.

To be eligible:

Items must be unused or lightly tried on
Must be in clean, resellable condition
Must include original packaging

We do not accept returns for items that show:

Heavy wear or damage
Stains, odors, or signs of washing
Missing parts or packaging
⚠️ Important Note About Our Products

Some of our products are:

Sourced from showroom display collections across Europe
Or distributed directly from partner manufacturers

Because of this, minor variations (such as packaging differences or slight marks from handling) may occur and are not considered defects.

🔧 Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 14 days of delivery.

Provide:

Order number
Clear photo/video evidence

If approved, we will offer:

A replacement
Or a full refund

⚠️ Damage caused by misuse, normal wear, or improper handling is not covered.

🔁 How to Request a Return

To initiate a return, contact us at:

📩 support@flexorawellness.com

Please include:

Order number
Reason for return
Photo/video (if applicable)

If approved, you will receive return instructions.

⚠️ Returns sent without approval will not be accepted.

💰 Refund Process

Once your return is received and inspected:

Refunds will be issued to your original payment method
Processing time: 5–10 business days
Refund Types

Full Refund

Items returned in proper resellable condition

Partial Refund / Store Credit

May be offered for lightly used items (case-by-case)

No Refund

Heavily used, damaged, or non-compliant returns
Requests outside the 30-day window
🚚 Return Shipping Costs
Customers are responsible for return shipping costs
Original shipping fees are non-refundable
We recommend using a trackable shipping method

⚠️ We are not responsible for lost return shipments.

❌ Order Cancellations
Orders can be canceled within 12 hours of purchase
After processing, orders cannot be canceled
If already shipped, you may return the item under our return policy
📦 Additional Conditions
Only purchases from Flexora Wellness.com are eligible
We do not accept returns from third-party sellers
Orders marked as delivered cannot be refunded for lost claims
Shipping delays caused by carriers or customs are beyond our control
Customers are responsible for any applicable duties or taxes
📩 Contact Us

If you have any questions, feel free to contact us:

📩 support@flexorawellness.com

HOUR 1

Rodents quickly detect the powerful blend of natural essential oils. The scent immediately disrupts their comfort zone, encouraging them to leave the treated area.

DAY 3

The natural scent barrier spreads throughout the protected space. Mice begin avoiding entry points and search for safer places away from your home.

WEEK 2

Rodent activity is dramatically reduced. Unlike poison or traps, Norvia creates a long-lasting environment that rodents naturally avoid without causing harm.

WEEK 3

Your home stays protected and rodent-free. Simply replace each pouch every 30–60 days to maintain continuous, effective protection.

🏡 Home

Entry doors, kitchen cabinets, under sinks, pantries, attics, basements, garages, storage rooms, and utility closets.

🚐 RV & Camper

Under seats, storage compartments, engine bays, cabinets, cargo areas, wheel wells, and exterior access panels.

🌾 Barn & Farm

Feed storage, hay lofts, tack rooms, grain bins, animal shelters, equipment sheds, and entry points where rodents are active.

🚗 Vehicle & Garage

Engine compartments, trunks, garages, toolboxes, workshops, storage shelves, and parked vehicles.

🏕️ Cabin & Shed

Garden sheds, hunting cabins, vacation homes, wood storage, attics, crawl spaces, and outdoor storage units.

📦 Warehouse & Storage

Storage lockers, warehouses, shipping containers, utility rooms, loading docks, and inventory shelves.

🏠 Small Room / RV

1 POUCH

Perfect for bathrooms, closets, small bedrooms, RVs, campers, or storage areas up to 100 sq ft.

🏡 Apartment / Standard Home

2–3 POUCHES

Ideal for apartments and average-sized homes. Place one pouch in high-risk areas such as the kitchen, garage, and basement.

🏘️ Large Home + Garage

4–6 POUCHES

Recommended for multi-room homes with garages, attics, basements, sheds, or crawl spaces for full coverage.

🌾 Farm / Warehouse / Large Property

8+ POUCHES

Best for barns, warehouses, workshops, storage buildings, and large properties where rodents are commonly active.